Patient Access Advocate

About You and The Role:

• Make 30+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Reach out to patients that consented to trials in the past but did not qualify at the time to see if they are interested in participating in other trials
• Keep patients warm in between the moment they sign a consent form and join the clinical research trial
• Explain the clinical trial process thoroughly to the patient
• Assist the patient in getting connected with the clinical research site
• Follow up with patients to get feedback on their experience at the research site
• Develop and maintain a working knowledge of assigned medical indications
• Review patient database, vendor portals, and other electronic platforms as required to identify potential study patients and initiate contact
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross-functional team members
• Attend and contribute to department meetings

Your Skills:

• Bachelor’s degree, associate degree or equivalent with a passion for communicating to people
• Prior history delivering excellent customer service is required, call center experience a plus
• Healthcare industry and patient care experience, preferred
• Bilingual (Spanish/English) a plus
• Be a fast learner with the capacity to retain and differentiate key enrollment criteria across clinical trials
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor, and external customers
• Strong communication skills with other team members
• Able to maintain confidentiality with HIPAA guidelines, patient information, and other sensitive information
• Demonstrate professionalism, sense of urgency, and self-motivation to achieve required metrics

Job Type: Full-time

Salary: $60,000.00 – $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• customer service: 5 years (Required)
• Healthcare industry and patient care: 2 years (Preferred)

Work Location: Remote1 day agoIf you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.